TraceOverlay Support

Last Updated: September 3, 2026

TraceOverlay support is available by email at [email protected]. We aim to reply within two business days.

Before You Contact Us

For help with the native iPhone, iPad, or Android app, include:

• Your device model and operating-system version
• The TraceOverlay app version shown by the store
• The action you were taking and what happened
• Whether the issue affects the included study, camera tracing, image import, or purchase restore

Do not send reference images, camera captures, purchase receipts, passwords, or payment-card information. If a screenshot is necessary, remove personal or sensitive content first.

Purchases and Restore

The native app's Unlock is a one-time purchase handled by Apple or Google Play. Use Restore purchase in TraceOverlay while signed in to the store account that bought it. Billing, refund, and payment-method requests must be handled through the store where the purchase was made.

For the hosted TraceOverlay website, account and subscription help is available through the account page or the support email above.

Privacy and Terms

• Privacy Policy
• Terms of Service

Camera frames and selected reference images in the native app are processed on your device and are not uploaded to TraceOverlay.